Ace11 places the highest importance on user privacy. Here we explain clearly — what information is collected, why it is collected, and how it is kept secure.
Ace11 is a trusted online gaming platform in Bangladesh. We believe your personal information is your own asset — and protecting it is our responsibility. ace11's Privacy Policy outlines what data we collect, how we use it, and what rights you have.
This Privacy Policy applies to ace11's website, mobile app, and all related services. By using the ace11 platform, you are considered to have accepted this Privacy Policy. Please read it carefully before registering.
Ace11 never sells your personal data to third parties. Your information is used solely to improve our services and maintain security.
Various types of information are collected when you register and use ace11's services. This data falls into two categories — information you provide directly, and information collected automatically.
| Data type | Purpose of collection | Retention period |
|---|---|---|
| Identity information | Account Verification & KYC | 5 Years After Account Closure |
| Contact information | Security alerts and support | For the Duration Your Account Is Active |
| Financial Information | Payment processing and auditing | 7 Years as Required by Law |
| Gaming Log | Dispute resolution and security | 2 years |
| Technical information | Fraud prevention | 1 year |
Ace11 uses collected data only for legitimate and specific purposes. No information is used unnecessarily. The main reasons ace11 uses your data are:
Ace11 only sends promotional emails or SMS with your consent. You can withdraw that consent at any time from your account settings.
Ace11 never sells your information or shares it with advertisers. However, in certain limited circumstances, some data may need to be shared with trusted partners:
In all cases, ace11 ensures that third parties follow the same standard of privacy policy when handling your data. Third parties may not use your information for their own purposes.
Ace11's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the performance of the ace11 site and enhance your overall experience.
You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential functional cookies may cause certain features of the ace11 site to not work properly.
Ace11 follows industry-leading technology and practices to keep your data secure. Our security system operates across multiple layers:
While ace11 ensures technical security on our end, keeping your password and login credentials confidential is your responsibility. If you notice any suspicious activity, contact ace11 Support immediately.
As an ace11 user, you have several important rights over your own data. ace11 upholds these rights in line with international data protection laws:
You have the right to request a copy of any personal information ace11 holds about you.
Contact support to correct any inaccurate or outdated information.
After your account is closed and the legal retention period has ended, you may request deletion of your data.
You can object to the use of your data for specific purposes.
Request a copy of your data in a structured, readable format.
Withdraw your consent for marketing or optional services at any time.
To exercise any of these rights, email [email protected]. ace11 will respond within 30 days.
Ace11's services are intended exclusively for users aged 18 and above. ace11 does not knowingly collect information from anyone under 18. If someone registers using a false age, their account will be closed immediately.
If you become aware of any minor registered on ace11, please report it immediately to [email protected]. ace11 will delete all data associated with that account and cancel any related transactions.
If you believe your child is accessing ace11, please contact our support team immediately. We will take prompt action.
Ace11 may update this Privacy Policy from time to time. For any significant changes, ace11 will notify you by email or through a platform announcement. Continuing to use ace11 after such changes means you accept the updated policy.
The date of the latest update is always shown at the top of this page. We recommend visiting this page regularly.
For any questions, complaints, or requests regarding the Privacy Policy, please contact ace11's data protection team:
If you have any concerns about your data privacy, ace11's support team is always ready to help. We respect your privacy.
Ace11 doesn't just make promises — it delivers on them.
Your personal information is never sold or distributed to third parties on ace11. Every piece of data is stored with strict confidentiality.
All data transfers are secured with 256-bit SSL encryption. Your information stays fully protected even while in transit over the internet.
Ace11 is transparent about how your data is being used. There are no hidden agendas — what we say is what we do.
On ace11, you are in control of how your data is used. You always have the right to opt out of marketing, correct your information, or request its deletion.
Ace11's data security systems are regularly audited and tested by third-party experts to ensure there are no vulnerabilities.
Ace11's Privacy Policy is built in compliance with international data protection regulations. There is always a lawful basis for collecting your information.
The most frequently asked questions about ace11's Privacy Policy.