Please take a moment to read these terms before using ace11. There is no complex legal language here — everything is written in plain, simple English.
By accessing the ace11 platform or creating an account, you confirm that you have read and agreed to these Terms & Conditions in full. ace11 reserves the right to update these terms at any time; continued use of the platform after any changes will be considered acceptance of the updated terms.
You must be at least 18 years old to use ace11's services. Anyone under 18 is strictly prohibited from creating an account or participating in any game on ace11. ace11 may request relevant documents to verify your age at any time.
Ace11's services are for personal and recreational use only. Using ace11 for commercial purposes or on behalf of a third party is strictly prohibited.
Failure to comply with ace11's Terms & Conditions may result in your account being temporarily or permanently suspended and your balance being forfeited.
Providing accurate and truthful information at the time of registration on ace11 is mandatory. If an account is created using false or incorrect details, ace11 reserves the right to close that account at any time and withhold any deposited funds.
Each individual may register only one account on ace11. If multiple accounts are found under the same person, ace11 reserves the right to close all associated accounts and cancel all bonuses. Operating multiple accounts from the same device, IP address, or payment method is also prohibited.
KYC (Know Your Customer) verification may be required for withdrawals or large transactions on ace11. This may involve submitting a copy of your national ID card, passport, or driving license. ace11 reserves the right to hold withdrawals until KYC verification is successfully completed.
Keep your ace11 account password and login credentials strictly confidential. ace11 will not be held responsible for any unauthorized use of your account.
Ace11 accepts Mobile Banking, Nagad, Rocket, and USDT/Bitcoin for deposits. The minimum deposit amount is BDT 200, and the maximum deposit limit is set by ace11. All deposits must be made through a registered payment method.
Depositing through a third-party account or payment method is strictly prohibited. If a suspicious transaction is detected, ace11 may cancel the transaction and investigate the account.
| Payment Methods | Minimum | Maximum | Processing Time |
|---|---|---|---|
| Mobile Banking | BDT 200 | BDT 50,000 | Instant |
| Nagad | BDT 200 | BDT 50,000 | Instant |
| Rocket | BDT 500 | BDT 30,000 | Instant |
| USDT (TRC20) | $10 | Unlimited | 1–15 minutes |
| Bitcoin | $20 | Unlimited | 1–3 network confirmations |
To make a withdrawal on ace11, you must have a sufficient account balance and have met the wagering requirements of any active bonus. Withdrawals are typically processed within 3–5 minutes, though delays may occur if KYC verification is needed or suspicious activity is detected.
If money laundering or fraudulent activity is suspected, ace11 is obligated to freeze any pending withdrawals and report the matter to the relevant authorities.
All bonuses and promotions on ace11 are subject to specific terms and conditions. Please read the full details of any promotion carefully before claiming a bonus.
Most bonuses come with wagering requirements — meaning the bonus amount must be wagered a set number of times before withdrawal. The wagering requirement for ace11's welcome bonus is generally 20x to 30x. Specific wagering details are listed on each promotion's page.
If any manipulation, bots, or automated software is used to farm bonuses, ace11 may cancel all bonuses on that account and close it permanently. ace11 uses advanced technology to detect bonus abuse.
| Bonus Type | Amount | Wagering | Validity |
|---|---|---|---|
| Welcome Bonus | 100% (up to BDT 10,000) | 25x | 30 days |
| Reload Bonus | 50% (up to BDT 5,000) | 20x | 14 days |
| Weekly Cashback | 10% (up to BDT 3,000) | 5x | 7 days |
| VIP Bonus | Custom | 15x | 30 days |
All games on ace11 use internationally certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and unbiased. There is no possibility of manipulation in any ace11 game, and ace11 itself has no ability to influence the outcome of any game.
The following activities are strictly prohibited on ace11 and may result in account suspension:
Ace11 takes responsible gaming seriously. Gaming should be a form of entertainment — not a source of income or a way to solve problems. If you feel that gaming is affecting your daily life, family, or finances, please seek help immediately.
The following responsible gaming tools are available on ace11:
For help with gaming addiction, ace11's Responsible Gaming Visit the page. Our support team is available 24/7 to assist you.
The collection, storage, and use of your personal information on ace11 is governed by ace11's Privacy Policy. ace11 will never sell your data to third parties. However, information may be shared when required by law or directed by relevant authorities. For more details, please visit our Privacy Policy Read.
Ace11 may temporarily or permanently suspend any account for the following reasons:
Users may contact ace11 support at any time to close their account. If there are no active bonuses, the remaining balance will be returned.
If you have a dispute with ace11, contact the ace11 support team first. Most issues are resolved within 24–48 hours. If the matter is not resolved through support, you may file a complaint with ace11's licensing authority.
If a technical error occurs during a game that affects the outcome, ace11 may void that round and refund the wagered amount. This decision is at the sole discretion of ace11.
Our 24/7 support team is always ready to help with any questions or concerns. Email: [email protected]
Our policies are transparent, our commitment is unwavering.
All of ace11's Terms & Conditions are written in plain English. No hidden clauses — what is written is what applies.
Your personal information and funds are fully protected using SSL encryption and advanced security measures.
Certified RNG technology ensures every game result is completely fair and random.
Secure transactions across all payment methods including Mobile Banking, Nagad, and crypto. Withdrawals are typically processed within 3–5 minutes.
Ace11 helps keep you safe with tools like deposit limits, self-exclusion, and reality checks.
The ace11 support team is available around the clock for any issues — fast and effective resolutions, every time.
The most frequently asked questions about ace11's Terms & Conditions.